Refund Policy

Effective Date: December 19, 2020

It is important to us that you are satisfied with your purchase. Please contact us before ordering if you have any questions about a specific item.

The refund amount will be less our shipping and handling fees (our actual cost to send you the goods). The shipping fees to receive an order are not refundable when one chooses to return the product ordered. The product must be sent back to us with shipping prepaid.

Returned items must be in new and unused condition with their original packaging. It can be returned within thirty (30) days of the purchase date. To return an item, please contact us at info@teravan.com for instructions and to obtain an RMA number.  Unauthorized returns will not be accepted.

If a product is defective, we would be happy to help either through our return process or by assisting you to access the manufacturer warranty. Please contact us at info@teravan.com. 

Important Note: Please make sure to keep all original boxes of the purchased item including the packing materials. You will need them in the event of returns or warranty issues. If you believe your item is having functional problems, you must contact us at info@teravan.com within seven (7) business days from the date you received the merchandise.