Frequently Asked Questions

Here are the answers to a few commonly asked questions:

Where do you ship to?

We ship worldwide!  Our orders ship from fulfillment centers in BC and Ontario and rates are calculated accordingly.  The customer is responsible for any import duties and taxes, please contact us if you have any questions about shipping internationally.

Do you offer special pricing?

We are happy to provide custom quotes and offer discounts on higher quantity orders.  

Do you offer local pickup and delivery?

Delivery to the Greater Vancouver area is available for specific items on request.

What is your return policy?

We really want you to be happy with your purchase.  We offer a 30 day return policy on all of our products.  Return shipping is paid by the customer unless the item is defective.  We may choose to refund the order at our discretion.

How long does it take my order to arrive?

An order will normally ship in 2-4 business days, even if our store does not show stock available.  Shipments reach most destinations in Canada within 1-6 business days.  Expedited shipping is available, please contact us for information specific to the item you are interested in.

Is there a minimum order value?

We have no minimum order value.  Discounted shipping is available for orders over low minimum amounts in the Canada and the US.

What if I need some help with product selection?

Great!  We would love to help.  Please email us at info@teravan.com

Do you offer more products than are available on your website?

Yes - we have great suppliers that stock many, many more products ready for shipment.  For example most 3M, Honeywell, Moldex, Fibre-Metal, Howard-Leight and Core products are available from local stock. 

What are the Terms and Conditions of Purchase for Teravan branded products?

Please note that no one is authorized to resell Teravan products without our express consent.  Warranties are non-transferrable.