About Teravan

Teravan is the sole authorized seller of authentic Teravan products online. Offers from other sellers are scamming attempts, counterfeit products or unauthorized reselling. To ensure product quality and the excellent service we strive to give our customers, please avoid purchasing from other sellers.  Teravan does not offer its warranty, refunds, or credits on products purchased from unauthorized sellers.

Customer Service

30-day money-back guarantee for any reason 

For 30 days after the date of purchase, return your undamaged Teravan product and receive a full refund for ANY reason.

1-year warranty for quality-related issues

For 1 year after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Reminder: Be sure to use your product as directed.  Misuse, abuse, or modification of the product is excluded.  Other than to an initial gift recipient, this warranty is not transferable. 

Free user support

Not sure how to get your Teravan product to work properly?  Contact our friendly support team for quick solutions.


  • Our returns and exchange service is limited to all purchases made from Teravan. If you purchased through a different retailer, please contact them directly.

 (Unauthorized reselling of Teravan products is prohibited.)

  • Warranty-related shipping costs can only be covered in the country of purchase.

 If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. 

  • If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return. 

In the event our exchange policy changes, we’ll be sure to update this page.

Contact us




What isn’t covered?

  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 5 years ago (unless otherwise stated)
  • Non quality-related issues (after 30 days of purchase)
  • Free products